Acer predator Helios 300 not charging

Gaberinoo
Gaberinoo Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello, I bought thiws laptop last week, and it has already stopped charging. I have tried other charging bricks to no avail, which leads me to believe that there is an issue with the laptop itself. I'd like an at-home solution, but ill end up shipping it out if its not possible. 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    You can try reseting the battery from underneath. There is a little whole somewhere and by pressing it(using a paperclip or a needle) it will reset the battery. If this doesn't fix the problem, there is nothing more you can do.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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