I have a Acer Aspire E14 - E5-411-C3K3.The O/S is Windows 8.1 (64-bit) Single Language with Bing.

36Neil9011
36Neil9011 Member Posts: 13 New User
edited March 2023 in 2017 Archives

Hi,

The details of my laptop are as follows :

ACER ASPIRE E14  E5-411-C3K3

O/S WINDOWS 8.1 SINGLE LANGUAGE with BING

64-BIT

GOOGLE CHROME BROWSER V 59

 

I have 3 USB ports on the laptop ( 2 x USB 2.0, 1 x USB 3.0 ).Both of the USB 2.0 ports are not working and are not showing up in Device Manager.When I plug a USB Flash Drive in either of them, nothing happens.It has been like this for 1 week.I was using one of the usb ports ( 2.0 ) for optical mouse when suddenly stopped operating.I then thought it was the batteries within the mouse, so I changed, but still nothing.I have downloaded the latest sofware for the drivers and still nothing.Both Google Chrome & Windows are up to date.I am thinking that it might be a hardware issue, but I am not sure.Please help

 

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