predator 17 g9-791g battery remains at 0%

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yozoraknight
yozoraknight Member Posts: 2 New User
edited March 2023 in 2017 Archives

I was playing R6S today and suddenly my laptop shutoff. 

when i turned it back on all the power has being drained.

It shows that its charging but remains at 0% no matter how long i leave it.

If i try to game now i will experience servere fps drop which renders some game unplayable as i mostly plays fps.

i have tried numerous method such as battery resetting and uninstalling the Microsoft ACPI-Compliment control method battery and reinstalling it.

please help.

 

Edit: now it says not charging and the charging indicator is off. Does this help at all?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    if you are still under warranty, give Acer support service a call.

     

    can be a bad AC charger or the battery controller gone.

     

    if you connect the AC charge with laptop powered off, does the charging LED light up?

    I'm not an Acer employee.
  • yozoraknight
    yozoraknight Member Posts: 2 New User
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    thanks for the reply!

    when i turn it off. the charge light is still not lighting up.

    i will definitely look into sending it back to acer for repair. but i wanna see if i can get it working first.

    thanks for the suggestion.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    apart a battery reset, you can't do pretty much in my opinion.

    I'm not an Acer employee.