Acer Aspire E1-570

brawlerglobal
brawlerglobal Member Posts: 1 New User
edited March 2023 in 2017 Archives

Dear Acer Team,

 

I had purchased a laptop in Aug 14 and after working fine for 8-9 months, the laptop became slow, used to freeze and was struggling.  

 

I approached Acer and they advised to send the laptop for repair after trying to format the system with me over phone, but no luck. After spending atleast 7 hrs on the phone, they advised that it needs to be sent to repair centre.

 

The same step was repeated twice with innumerable hours on the phone in between with Acer Team and even going to JBHI to return the laptop etc. All email correspondence attached with reference nos. for someone who has time to read and see how ACER has treated its customer. There is a lot of history and can be read on your notes / recorded conversations.

 

Last time, I was told if we can’t fix then will look at replacement but the Acer Service team has not been able to fix the laptop 3 times and have asked me to send it back for repair, which I refused.

 

They also advised many a times that a manager will call but finally the manager, Martin, who called, said send it for repair and this time we will look thoroughly in to the hardware and software. So I asked, why did they not do it earlier.

 

I now look not only for the replacement of laptop but also the harassment & frustration meted out to me.  

 

Please ensure that I get a response by 1st June 17 and with this email I am informing you that these email trails will be shared publically and will have no control over its spread.

 

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