Predator G9-793 - Switched to RAID - How to switch back

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  • east147
    east147 Member Posts: 15 New User
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    I thought so... Thanks for confirming. I have taken an image of win10 on my 1 gig portable drive.... I have a recovery disk on a 16gb pen drive.

     

    Will keep you posted.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Remember to wipe the HDD before installing windows 10 on the SSD or you will have EFI boot conflict.
    I'm not an Acer employee.
  • east147
    east147 Member Posts: 15 New User
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    is there a best solution for this?

    I am assuming DOS?
  • east147
    east147 Member Posts: 15 New User
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    is there a best solution for this - DOS
  • Carlo_Swift315
    Carlo_Swift315 Member Posts: 3 New User
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    the link for RAID tool is not functioning.
  • AndyB_au
    AndyB_au Member Posts: 2 New User
    edited January 2018
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    Hi,

    I've got a similar issue on a G9-793.  I've grabbed the 793 raid_tool file from the ftp site and reverted my version of IRT back to 14.8 to align to the drivers and I am getting the following error when running the delete bat file: 

    "DEVICE_STATE_INVALID: Request is not supported with the current driver state".

    The volume is called Volume_0000.  Attached error message and IRT information.  I did try running the 792 raid_tool first and installed the drivers manually (as the drvload command wasn't found).  I don't think that had an impact as I was still getting the same error using that one with IRT 15.2.
  • AndyB_au
    AndyB_au Member Posts: 2 New User
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    I've also attached the raid_tool information run when the recovery drive is hidden (left column) and unhidden (right column) as well as the disk management view when the D drive is not hidden.
  • aaronbjorn
    aaronbjorn Member Posts: 2 New User
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    Ironfly I follow your steps and it worked, but after the process what else I need to do, in order to incorporate again the volume D, because I can see it but it is still missing. 

    By the way, thank you for your time
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    open disk management in windows, right click on Disk1 or the HDD and choose to format it.
    I'm not an Acer employee.
  • Amartya08
    Amartya08 Member Posts: 2 New User
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    I have the same problem and tried this solution but it is showing that it is build for version 15.7 but my system is running on 15.8. So can you send Raid_tool for 15.8 please


  • Zhad
    Zhad Member Posts: 1 New User
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    IronFly said:

    Symptoms
    User can't delete RAID array, RAID option greyed on BIOS.
     
    Diagnosis
    User can create the RAID array via "Intel Rapid Storage Technology UI" (iRST) on Windows but can't delete RAID by "iRST" and RAID is the only option on BIOS (AHCI option is missing).
     
    Before deleting the RAID array
    Always remember to do the windows recovery media before running the RAID tool to delete the array.
    With the help of the Acer Care Center (pre-installed on your system), you can create the windows recovery media on an USB stick, so you can reinstall it later.
    In the AcerCare Center, click Recovery Management -> Getting Started, and then follow the instructions.
    http://acer.custhelp.com/app/answers/detail/a_id/38147
     
    You can also perform a backup of your actual windows installation, so using the windows recovery media, you can reload your OS at the time of the backup.
    Press Windows logo key and type "backup"
    click on "Backup and restore" and then follow on screen instructions.
    http://acer.custhelp.com/app/answers/detail/a_id/37461
     
    Solution
    First of all, check the Volume name of your array on "iRST".
    Press windows logo key and type "intel"
    click on "Intel Rapid Storage Technology"
    click on "Yes" if prompted
    check on the right side, under "Storage System View", that "Volume_0000" or "OEMRAID0" is the name of the array.
     
    if Type description is:
    RAID 1 or Recovery - no data will be lost
    RAID 0  - all your data will be lost - you will need to re-install Windows
     
    Download the RAID tool
    ftp://ftp.acer-euro.com/Notebook/Predator/G9-793/RAID_Tool.zip
     
    Right click the downloaded RAID_Tool.zip file  
    click on "Extract all"
    Click on "Browse..." 
    Click on "Computer"
    Click on "C:" (normally it's labeled "Acer (C: )
    Click on "Ok"
    Click on "Extract"
     
    Now click on the Windows logo at the bottom left of your screen
    Click on the Power icon
    Press Shift key and click on "Restart"
    On the next screen click on "Troubleshooting"
    On the next screen click on "Advanced settings"
    On the next screen click on "Command Prompt"
    Select your account and type your password (if any)
     
    At Command prompt 
    type C:
    type CD Raid_tool
    type delete
     
    Once successfully deleted, press Enter and then reboot your PC.
    The RAID array will be deleted.
     

    How do I access this zip file?

    Download the RAID tool
    ftp://ftp.acer-euro.com/Notebook/Predator/G9-793/RAID_Tool.zip
     

    I received a prompt for a username and password since Iam not in a private network. Check my wifi connection it is in private
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2020
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    Zhad acer public ftp it was taken offline many years ago  unfortunately you cant access those files anymore also this thread its 3 years old i would suggest you to open a new thread and state your issues also thst raid tool wouldnt work anymore as the new intel rst versions are not supported 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
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    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SydrexDeo
    SydrexDeo Member Posts: 1 New User
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    @IronFly please reply sir, im having the same problem, does this method still work? October 2020