Black Screen on Chromebook 15 CB3-531

just-me-Kathryn
just-me-Kathryn Member Posts: 4 New User
edited November 2023 in 2019 Archives

Is there a fix for a black screen on Chromebook CB3-531? The power light and Wi-Fi light on the front light up fine but the screen won't allow me to do anything at all.. This is going on week two with no fix in sight!

Answers

  • Isamojicac95
    Isamojicac95 Member Posts: 1 New User
    Did you find any answers yet? Im having the same problem 
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Have you tried a forced power cycle? Sometimes they get stuck in a sleep mode and don't want to wake up. Just press and hold the power button for 30 seconds, release it and turn it back on as you normally would.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RedLocz
    RedLocz Member Posts: 1 New User
    I am having the same problem. Any fixes yet?
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    AS you can see, none of the previous posters responded with the results. Have you tried the long press of the power button?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.