Acer ES1-512 crashes after upgrade to Win 10 Creator's Update

Deepthica
Deepthica Member Posts: 3 New User
edited March 2023 in 2017 Archives
My laptop has started randomly freezing for a while now, after a few minutes of inactivity and when I'm on different screens. The only known commonality between occurrences is that I'm away and the laptop is on during that period. I am forced to hard boot the PC in order for it to work again.
 
Before my suggested update to 1703 (Microsoft techs asked me to), I did not face this issue, but I had another issue that was subsequently resolved. But this issue has cropped up. ES1-512 is not on the list of supported Acer laptops that can successfully run the Win 10 1703 update, but I was asked to roll forward to this build and am facing issues. Had I known this, I would not have upgraded from my, previously, 1607 Build.
 
I have attempted to run troubleshooting after I hard boot but to no avail.
 
I need this resolved. My BIOS is V1.07 and have a Win 10 64-bit PC.
 
Kindly help.