Mouse Still Acting Crazy - Acer N15Q1/F5-571

l02turner
l02turner Member Posts: 54 Devotee WiFi Icon
edited March 2023 in 2017 Archives

Yesterday I wrote about my mouse getting a life of its own.  It would refuse to make a straight line and does not follow commands at times.  Generally it is fixed but still, at times, it will begin to act on its own.  It move across the screen without any unput from me.  I uninstalled the existing  driver and rebooted.  It restarted and re-installed the driver.  I thought it fixed the problem but turned out to only be temporary.  Could there be another driver?    I use a driver update service called Driver Update that installs the most current driver.  

So, I need help once more.  Any ideas?  TIA

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    Is it still within the warranty period? Jack E/NJ

    Jack E/NJ

  • l02turner
    l02turner Member Posts: 54 Devotee WiFi Icon

    yes, til jul2 2017 - will acer take responsibility for softwarer problems?

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    Doesn't matter. Besides, you've already tried re-installing the driver. At this point, I can only suggest that thoroughly cleaning & drying all the surfaces (including your fingers) with rubbing alcohol and a soft cloth ***might***  help. If not, start with this link to get the warranty process started without delay https://www.acer.com/ac/en/US/content/system-information. Jack E/NJ

     

     

    Jack E/NJ