Does Acer Reimburse Shipping Charges for a Product Under Warranty?

mcccccrazy
mcccccrazy Member Posts: 1 New User
edited March 2018 in Monitors

Submitted my warranty repair request and it was approved, yet I have not received any email with shipping instructions (like I have from Samsung or LG).  Seems pretty ridiculous if Acer expects me to pay to ship a 24 inch monitor, which cost about $150 new, to them which will cost me $50 or so considering it is still UNDER WARRANTY.... This being my first Acer product, I'm not off to a good start with them.

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    I am sorry you did not receive the instruction to send your unit to repair yet or have you already shipped the unit by now?

     

    If you already shipped it in the unit, then we will not be able to reimburse. If you have not sent the unit yet, please send me a PM with the SN for your unit and I will check in our system what can be done in this case.

     

    Thank you.

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  • 5Xray1000
    5Xray1000 Member Posts: 1 New User
    Yes - I'm having the same issue too with a monitor still under warranty. I did a shipping estimate for my 34" monitor with UPS, which came to ~$140 for ground. Acer, this is not acceptable. Spoke with Acer support - they said nothing they can do?! Even LG pays for shipping both directions for repairs.
  • Berhane36
    Berhane36 Member Posts: 1 New User
    Pretty happy to know about the privileged shipping services. Sent books and notes to my cousin for her exam through Delivery services Fort Worth recently. Got them on the very same day and prepared well. Thanks to their timely services that helped a lot in such an urgency.
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon

    Hi,

    If you have a "Total Protection" warranty type then you do not need to pay for shipping monitor to acer. In this case call the acer support number and give your snid or case number so that they can email a shipping label to you.

    However if you have a standard 1 or 3 yrs warranty on monitor then you will need to pay for shipping the unit in to acer.


    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Schafer2018
    Schafer2018 Member Posts: 1 New User
    Hello, 

    What is difference in the "Total Protection" warranty type vs. standard 1 or 3 yrs warranty on monitor? How do you confirm which one you have and how do you change it to total? Also, is there an additional cost for the "Total Protection"? Thanks 
  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    Warranty details are different for each country, since each country has different laws as to what needs and doesn't need to be included.
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