Dual v193w monitors - one shows up as Digital Television and the other shows up as Monitor

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mgomez
mgomez Member Posts: 1 New User
edited March 2023 in 2017 Archives

I'm troubleshooting a monitor problem for a client. She has two Acer v193w monitors that she uses together. She has recently been having trouble with one of them. Sometimes one of the monitors will look distorted (see image below). Rebooting her computer usually clears it up. I had her check the connections of both monitors to the computer.

 

In the course of troubleshooting, I noticed that the Intel display management software sees one mointor as a digital television and the other as a monitor, but I'm pretty sure they are the same kind of monitor. Perhaps this is related to the problem? Is there a setting on the monitor that we change change to switch it from digital television to monitor and back to see if that makes a difference? I couldn't find anything in the software or in Windows that would let me do that.

 

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