Unavoidable Black Screen on Startup

Spontaneous08
Spontaneous08 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Windows 10 acer, E5-574g-54y2 nividia geforce 940m graphics card

 

When I turn the computer, it presents me with the usual acer starting up screen. Then, it turns to a black screen, but I can still move and see my mouse. After two or so minutes, it goes to a screen with my account and 'welcome' as if I had just signed in. After another two minutes, my screen goes black like previously described and stays that way.

I have tried everything. From doing a safe startup to going into the BIOS, nothing worked. I finally tried factory reseting my computer and even that didn't work. About halfway through it said 'there was a problem with restarting' and sent me back to the black screen. 

Nothing I have looked up comes close to my problem, and everything has failed, over and over again. What do I do? Is there something I'm missing? Do I need to send my computer in for repairs?

 

Thanks for the help