G3620 Memory upgrade issue

BenCooper
BenCooper Member Posts: 6 New User
edited March 2023 in 2017 Archives

Good evening. I'm making this post in regards to my history with RAM (memory) and my "failed" attempts in upgrading my RAM. First off I bought some RAM sticks last year for my PC and they wouldn't work. So I figured it was because 2 ram sticks had the voltage of 1.35 (default 2x4gb ram sticks) and the other 2 had 1.5 voltage. Now I ordered the exact same RAM sticks that I had ordered before which were also 1.5volts but now It still only shows 8gb or RAM. If I only have 1x4gb stick it registers 4 like it's supposed to but It won't go over 8. Further Information can be found in the diagnostics below. I would also like to mention that I tried and failed a BIOS upgrade therefore my PC has now called itself an Acer Aspire M1935 but It's still the G3620 predator.
I desperatley need help and I'm not quitting even after this defeat. Thanks in advance!

-----------------------------------HWinFO32.exe ----------------------------------
Computer: Acer Aspire M1935
CPU: Intel Core i7-3770 (Ivy Bridge-DT, E1)
3400 MHz (34.00x100.0) @ 3791 MHz (38.00x99.8)
Motherboard: Acer IPIMB-AR
Chipset: Intel B75 (Panther Point-M Enahnced)
Memory: 16384 MBytes @ 798 MHz, 11-11-11-28
- 4096 MB PC12800 DDR3 SDRAM - Kingston 9905584-023.A00LF
- 4096 MB PC12800 DDR3 SDRAM - Kingston 9905584-017.A00LF
- 4096 MB PC12800 DDR3 SDRAM - Samsung M378B5173EB0-CK0
- 4096 MB PC12800 DDR3 SDRAM - Kingston 9905584-023.A00LF
Graphics: ASUS STRIX GTX 970 DirectCU II OC
NVIDIA GeForce GTX 970, 4096 MB GDDR5 SDRAM
Drive: WDC WD10EZEX-22RKKA0, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: HL-DT-ST DVDRAM GHA2N, DVD+R DL
Sound: Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound: NVIDIA GM204 - High Definition Audio Controller
Network: Intel 82579V (Lewisville) Gigabit Network Connection
OS: Microsoft Windows 10 Home (x64) Build 14393.953 (RS1)