Aspire TC-710 turns itself off and on (reboots) randomly

Till
Till Member Posts: 1 New User
edited March 2023 in 2017 Archives

How to stop my Aspire TC-710 destktop from randomly rebooting. It turns itself off and then on again every day or two. Data is lost.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • jeffze
    jeffze Member Posts: 11 New User

    my new Tc-710 has similar problem. often reboot itself when watching videos. 

    followed your instruction. 

    here is the report:

    I tried upgrade and downgrade the driver for Intel HD Graphics--did not work.

     

    Crash Dump Analysis



    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Sat 5/13/2017 11:04:47 PM your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x2C3FC1)
    Bugcheck code: 0x3B (0xC0000094, 0xFFFFF803044A3FC1, 0xFFFFA180D6EE0BA0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
    product: Intel HD Graphics Drivers for Windows 8(R)
    company: Intel Corporation
    description: Intel Graphics Kernel Mode Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION





    Conclusion



    One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please open a new discussion.

    I'm not an Acer employee.