C740 factory reset image

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Answers

  • PonyExpress08
    PonyExpress08 Member Posts: 1 New User
    We are having the exact same problem but now it's Feb of 2019.  Did anyone ever get a reliable image for PAINE?
  • thejrod
    thejrod Member Posts: 1 New User

    Shout out to Carlos at Acer for helping figure this out!

    jgordon510...What was the resolution? I've tried multiple thumb drives, created on multiple computers & OS's. All without success. :-(
  • Mustangadmin
    Mustangadmin Member Posts: 1 New User
    Its august 2019 and i am having the same issue. glad its not just me. not glad there is no resolution. i've tried 4 different types of flash drives. 2 different machines to write. I get past the verification and then "an unexpected error has occured". About to use these machines for parts. 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi Mustangadmin,

    I am sorry to hear this. 
    What version are you currently on?
    Have you tried "power wash" the unit before installation?

    Helpful articles: 
    https://us.answers.acer.com/app/answers/detail/a_id/27649
    https://us.answers.acer.com/app/answers/detail/a_id/27646

    Thanks in advance,
    Acer-Manny
  • madsigntist
    madsigntist Member Posts: 1 New User
    June 2020. Same issue.

    I have a PAINE D25-C2S-J5A-A6X.

    I've used 2 different USBs and have tried the articles in the above posts. Nothing yet. Where can I get a working recovery? 
  • MrMcNeil
    MrMcNeil Member Posts: 1 New User
    Same Issue also. I have a PAINE D25-C2R-J6A-A56. I am the IT manager for a school and I am familiar with creating recovery usb drives for our school's chromebooks. The current image that Google has for this model does not work. If someone has an older working image I would love to get a copy. :)