Webcam Driver not Found ES1-571-31XM

mfinkel1030
mfinkel1030 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi All,

 

I bought a new Acer Aspire E5 ES1-571-31XM laptop with Windows 10 on it. I found that my webcam is not working. I checked in Device manager there is no entry of imaging devices. Not sure what the issue is.

 

Can anyone please help?

 

Thanks,

Mike F.

Answers

  • Trukntigger
    Trukntigger Member Posts: 256 Mr. Fixit WiFi Icon

    Seeing it is brand new it is under warranty and or replacement. Depending on purchase location I would exchange it right away. The cam should show under imaging devices and if missing means something not plugged in or worse. Being new I can not tell you to just open it up and what to look for, it would invalidate any warranty. Sorry, if it was older and you wanted to attempt debugging I would give more info what to do and look for. Get it swapped out.