Switch 11V keyboard and mouse doesn't work

webzo

Hello,

Have a 7 month old Acer Switch 11v (SW5-173). It was working just fine and a couple of days ago, the computer stopped recognizing the keyboard (and mouse). I dock the keyboard and it realizes the keyboard came on (or off) but the keyboard doesn't respond.

 

All drivers are up to date. Windows is up to date. Keyboard and Tablet contacts are clean. Tablet itself works fine.

 

Not much on Google nor on this forum (except for one thread from a while ago). Has anyone been able to solve this?

 

Thank you for your time.

Armchair

Turn off the computer then make sure the metal contacts (where the keyboard connects) are clean on both the keyboard and tablet.