predator G5-793-77BD will freeze solid anytime require a hard reset

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danger4510
danger4510 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hi all I have just got this new laptop actually it is the second one the first one would lock up and send a constant hum through my speakers always requiring a hard reset.
I now have a replacement as off yesterday and this one will freeze anytime but no sound but always need a hard reset. I was wondering if someone could help
this would happen when watching a movie or youtube

 

[edited to move information from tags to the post]

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
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    BIOS version?

    windows logo key + r

    type

    msinfo32

    read BIOS DATE/Version string

     

    if lower than 1.09, please update it:

    https://www.acer.com/ac/en/US/content/support-product/7010?b=1

     

    then

     

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • danger4510
    danger4510 Member Posts: 2 New User
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    Hi thanks for your help.

    I do not have a C:\windows\minidump. But have got some information from the msinfo32 file right at the bottom has a log almost every time it has locked up this is the message        

     

    18/03/2017 4:58 AM Application Error Faulting application name: KillerService.exe, version: 1.1.65.1168, time stamp: 0x58190b40
Faulting module name: KillerService.exe, version: 1.1.65.1168, time stamp: 0x58190b40
Exception code: 0xc0000005
Fault offset: 0x000000000002af33
Faulting process id: 0xa80
Faulting application start time: 0x01d29fa44b33d081
Faulting application path: C:\Program Files\Killer Networking\Network Manager\KillerService.exe
Faulting module path: C:\Program Files\Killer Networking\Network Manager\KillerService.exe
Report Id: 407701a6-fe47-40ca-a9e4-278fb2859724
Faulting package full name: 
Faulting package-relative application ID:

     

    I updated the driver for this this morning and left my computer running while I went out today when I came back it was locked up solid again above is the error message put the time 4.58am was 1.10pm my time..

     

    It looks like it is the killer network card or driver

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    I'm not an Acer employee.