New Refurbished Monitor Bad AC Converter and Warranty Expired

zachn
zachn Member Posts: 2 New User
edited March 2023 in 2017 Archives

I just received a refurbished Acer R240hy from Walmart.com. I went to power it up and the monitor just flashed. I switched its power supply with a working one from another Acer r240hy and it worked fine. The assumed non-working power suppy caused the other monitor to flash.

I went to the Acer Support website to schedule a replacement for the power supply since I am supposed to have a 90 day refurbished warranty. I enter my SNID and I am told the warranty expired on 02/03/2017. I don't understand how it expired when I just got it. Perhaps it was a return? or Acer did not reset the warranty on the item? How do I get a AC adapter replacement at this point?

Thanks

Answers

  • zachn
    zachn Member Posts: 2 New User

    k I have figured out that I need to go through AcerRecertified.com