Aspire E15

OJhessen1972
OJhessen1972 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello, I got this message on my PC when I tried to start it.

What do I need to do?

 

Recovery

Your PC/Device needs to be repaired

The application or operating stystem could not be loaded because a required file is missing or contains errors.

 

File:\WINDOWS\system32\winload.efi

Error code: 0xc0000185

 

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC adm or PC manufacturer.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    First of all try to check if ALT+F10 at boot take you to windows 8.x-10 recovery and you can reach command prompt from there:
    troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)

     

    1. create a vanilla Windows 8.1 or 10 installation media from this link:
    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    https://www.microsoft.com/en-us/software-download/windows10

    2. Once you boot using the Windows installation disc, on the Windows 8.x installation window, click on Repair your computer.

    3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.

    4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd
    Once the command completes, restart the computer.

    I'm not an Acer employee.