Aspire E5-521 screen goes blank after using the touchpad

dnf_2004
dnf_2004 Member Posts: 1 New User
edited March 2023 in 2017 Archives

The screen on the notebook goes blank (like the computer is off) after using the touchpad, you can touch the touchpad and screen will turn back on for a second then turn back on, if you plug in an external usb mouse the screen will stay on and you can use the computer, but even with the usb mouse plugged in if you touch the touchpad the screen goes blank. I have restarted the computer and it made no difference.

Answers

  • Hello,

     

    Tonight I had exactly the same issue under Windows 8.1. I uninstalled this latest update:

    • Definition Update for Windows Defender - KB2267602 (Definition 1.237.193.0)

    I restarted and it is working perfectly now. The new update will be:

    • Definition Update for Windows Defender - KB2267602 (Definition 1.237.243.0)

    I will see tomorrow...

    France