Is there anyone who can tell me how to contact someone at Acer who can tell me why the Store will not accept my order? Three different VISA cards were used to order four times and Bank of America confirms the charges were approved in all cases. My daughter needs a laptop ASAP. She ordered online from the Store using a debit card, order was confirmed, a hold was placed on her checking account, then an hour later, the order was cancelled “failed to meet our systems validation checks”, but the hold was still on her account. She called the Store and was told to place the order again and the agent would make sure all information was correct. She placed another order on the phone with the same result, now with two holds on her account. I placed the order using my VISA credit card with same result. I called the Store and was told to place the order again and the agent would make sure all information was correct. He reviewed the three previous orders and confirmed they were cancelled, but that he didn’t know why. He assured me that he could make it go through. Being skeptical, I asked for someone who could find out why their system was rejecting the order and now has about $2,100 hold on our checking and credit card accounts, so I could avoid another $700 hold. He said there was no way to find out. I placed the order again with my VISA debit card with the same result (and another $700 hold on my account). When I called back, the Agent (Angel) wanted to place the order again. I insisted on talking with a supervisor, but he said the supervisor would tell me the same thing and there was no one I could talk to who could find out why the orders were being cancelled.
1******** (My daughter’s order) 2/23/17
1******** (My daughter’s order) 2/23/17
1******** (My order) 2/23/17
1******** (My order) 2/23/17
[Edited to remove personal information]
Problem solved. My bank gave me direct number to Acer Finance and they got the order on the way.
