GX-791 after 6 months of using I might have to send it to acer to have a look.

ven98
ven98 ACE Posts: 4,073 Pathfinder
edited March 2023 in 2017 Archives

So now I noticed, while playing forza motosport 6: apex on 'turbo' I heard a strange buzzing noise(not from the fan, it was coming from where the 'enter' key is). Restarted the laptop, still same thing. I even run the furmark benchmark and again I could hear this noise and it was on 'normal' mode. When I opened predator sense, I saw this:Screenshot_6.png

I was horrified. 96 degrees! This is way too hot. First when I bought it, it could go up tp 87C full load and with an overclock. I don't know why is it happening. Haven't played games on it for a month and know when I decide to pass some time playing, I get this buzzing. So back to the broblem now. It could be because of the shaving paste that acer have used for the CPU(or even the shaving paste might perform better), or it could be some hardware issue(I don't even wanna think about it). About the buzzing...well..I don't know. It could be because of throttling, because as you can see my CPU is supposed to run at nearly 4ghz, but I only get 3.2ghz. And its deffinetely throttling, because from battery management, I have set it to max performance, meaning CPU working on 100% always. When the laptop is not on load the frequency goes back to 4ghz and the buzzing disappears, so I guess its because of throttle.This is right after I exited the game with power set to balanced:

Screenshot_4.png

I really need your opinion guys. I can't send the laptop for a service now or after 3-4months, because I live in UK and had to buy the laptop from other country, because here they didn't have the GX-791. I am worried because I have read some comments under Daedronus' disassembly video, that acer has very bad services and inside the laptop there might actually be void stickers, meaning that I can't open the laptop myself and if i send it off to acer, they might not re-paste the laptop properly or even fix the problem.

 

Thanks

 

Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU
-Operating system

Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    It looks that I will never buy an acer again.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    Come on guys 250 views and no answer.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!