E5 572G Graphics? multiple screens -> constant crashes? Slow startup!

Ayatsuri
Ayatsuri Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hi!

I'm using an Acer E5-572G.
Regularly I have it hooked up to my TV-screen,
My main issue occurs primarily when I watch videos:

  • Sometimes when only watching videos on the TVscreen and leaving the built in monitor idle.
  • Sometimes when using heavy graphical programs such as Illustrator and Photoshop, working in large excel-sheets or typing code.

The issue:
Suddenly, up to once an hour the computer freezes in the middle of a video and the sound goes haywire in a millisecond loop or something. No commands are possible at this stage and the computer does not respond to any input except for a hard reset, removing the hdmi-cable or closing the lid does nothing.

 

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Secondary issue

  • Start up has been really slow since day 1, didn't react on how slow it was until I started full time work and my collegues mentioned my work computer was anciently slow, I myself thought it was just the same as my private computer... after upgrading to an Asus computer with an SSD and similiar gear as this E5-572G I was appauled at the difference in start up times... 

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Tertiary issue

  • Network
  • When logging on to my schools wi-fi and testing the bandwidth, I get only about 1-10% (10Mbit/s down, 0,1Mbit/s up) whereas my fellow students get around 100-1000Mbit/s down and 100MBit/s up.
  • At home about once a week my connection to my home network just magically stops working on the computer but not on any of my other devices.


    Conclusion - Never again an acer 
    Let's hope this forum can give me some answers... not being able to send a support e-mail or even fill in i form is just beyond all critique when everything is wrong with the product... 

    PS the mouse pad is really lousy too...

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    1.  Can you post your exact model number?  Example E5-572G-72M5

     

    2. What BIOS version is installed on your computer?

     

    Right click on the Windows Start button, left click on "Run", type msinfo32, click OK

     

    3. What operating system came pre-installed on your computer?

     

    4.  What operating system are you using now?

     

    5.  Which Wifi card do you have?

     

    6. Which wifi driver are you using (check in Device Manager).

    I'm not an Acer employee.