Help with AcerXF240H monitor

paradox
paradox Member Posts: 1 New User
edited March 2023 in 2017 Archives
I have an Acer XF240H monitor I wish to use with my RX460 GPU. When I connect my monitor using the display port cable I get no signal, yet when I connect using the dvi-d cable I get a signal, can anyone help please?

Best Answer

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Answer ✓

    Try a different DP cable- sometimes certain cables can cause issues like this. If two known working DP cables do not work, there may be a problem with the port itself which will require service. Please contact Acer Support for your region from the contact info posted here:

    https://www.acer.com/ac/en/GB/content/service-contact

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Answer ✓

    Try a different DP cable- sometimes certain cables can cause issues like this. If two known working DP cables do not work, there may be a problem with the port itself which will require service. Please contact Acer Support for your region from the contact info posted here:

    https://www.acer.com/ac/en/GB/content/service-contact