Acer v5 black screen. Once turned on, that's it. Nothing will come out on the screen

luisareiio
luisareiio Member Posts: 3 New User
edited March 2023 in 2017 Archives

Acer v5 black screen. Once turned on, that's it. Nothing will come out on the screen. I already tried to connect it to a montitor and still nothing shows up. Please help me!  

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Likely this is a hardware problem that will require service. You don't provide the complete model name, but usually there are hot keys that will toggle between LCD on/off or cycle through inputs such as external monitor, laptop LCD or both. These are usually FN+F5 or F6; please refer to the user guide for more information. If you've tried the hot keys already without success, we recommend service at this point. For assistance with this please contact Acer support from the contact link here:

    https://www.acer.com/ac/en/US/content/service-contact