Acer Aspire ES1 520 USB problem

Honda76
Honda76 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Hello,

 

My parents have ACER Aspire ES1 520 with Win10. The laptop is fitted three USB ports, two "black" port and one "blue" port. I assume that "blue" port is USB 3.0. The problem is that "blue" port does not work. When connecting mouse or 4G USB modem, mouse wil lhave "red light" and moden will connect but the laptop does not recognize mouse or usb modem. I have tried to remove in Control panel - Device MAnagement all USB devices and tried to update drivers but the port is not working. Both "black" USB ports works fine. Any ideas?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If the same device works on the other USB ports but not on the USB 3.0 port, this would indicate a hardware problem with the port requiring service. Please contact Acer support to inquire about service from the contact info posted here:

    https://www.acer.com/worldwide/