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HELP since windows 10 did their dec9th 2016 update, I havnt been able to use my dvd player/burner

ive contacted windows lots of times and all they keep doing is rolling my acer back to system restore and re installing everything again and again and nothing works, it was working fine on dec 8th, but since then nothing involing my dvd player works, it came up with code 10 with a hazard sign and i checked the code out and it said power failure, then usb2.0-crw had a hazard sign next to it and now the dvd and the usb have both dissapeered off my system, they are not in device manager or anywhere else, my acer is a ES 15 21 88R9, its ment to have a dvd-rw drive with m-disc support, ive had it since june 2015 so its not that old, ive tried using a seperate player/burer through using the usbs but that shut down and said code 10 aswell, so if anyone knows how to fix this please let me know, acer said its windows fault and windows said its acers fault

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