Cracked Screen on Switch Alpha - how to get Acer to honor a warranty on a faulty product?

PGDelaney

I purchased a Switch Alpha from Staples just before Christmas and after 9 days the screen cracked and half of the tablet display was disabled. The screen cracked when it was being disconnected from the key board.  My daughter grabbed it by the corner and instead of just lifting it straight out she used the corner to twist it off and it cracked. 

 

Acer will not fix it under warranty. Surely the screen is not supposed to crack like this under what any reasonable person would consider 'reasonable use'.  Acer support refused to put me in contact with a manager and then hung up on me. 

 

Has anyone else had any better experience dealing with Acer support or warranty issues?

Mary-Acer

Sorry to hear this. Grabbing the LCD by the corner likely created a stress fracture on the screen. Unfortunately physical damage is not covered under the manufacturer's warranty and is subject to a repair fee to fix. We would be happy to repair this for you; please contact Acer support to inquire about repair if you should want to get this serviced.