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Acer aspire V15 Nitro dying as soon as I unplug it

Please help! I got this laptop 23 days ago! I was aware that some batteries could have long term battery issues, so I have been taking careful care of my laptops battery. But now, as soon as I unplug it, it dies! And when it's unplugged, I can't turn it on no matter what. This is a huge problem, especially for a $1200 laptop that's only 23 days old! I just really need to know how I can fix this problem. Any assistence will be greatly appreciated. Thanks!

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