Have a Aspire r3 and trying to do a factory reset but keeps advising there is a problem resetting

Mikey69
Mikey69 Member Posts: 1 New User
edited March 2023 in 2017 Archives

Trying to do a factory reset and have tried both options but just keeps saying "There is a problem resetting your PC"? Any suggestions on how to do the factory reset?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Did you try the Alt+F10 restore? Instructions are posted here:

     

    http://acer.custhelp.com/app/answers/detail/a_id/35232

     

    If you tried this but it still will not restore, chances are the hard drive is bad and needs to be replaced. The recovery will likely not run if the drive has bad sectors. 

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    also will not run if you have deleted the recovery partition. Did the recovery program start when you held down alt-F10 then booted ? Should be able to get to "troubleshooting".