iconia 10, set up outlook, receives email but wont send them, keeps saying no connection

trishah

it seems to have set up okay, the emails are received but wont send and it doesnt bring up my accounts contact list, i get the message that theres no connection

IronFly

are you using the official outlook application?

trishah

hi, yes, the one pre installed

IronFly

this one:

https://play.google.com/store/apps/details?id=com.microsoft.office.outlook

 

i never had this issue, other applications works using the wifi connection?

trishah

not sure if it is that one as the app icon was already there, all other apps and wifi is ok and the tablet downloads updates

IronFly

Can you please check if it's the same application?
If not download the one i linked, it's the official Microsoft Outlook application

billsey

Receive but not send is usually an authentication issue. Double check the account settings verify the proper configuration for your mail provider is entered. Typically you need to tell the client to login before sending.