JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
Hello Tech Support,
I own an Acer V Nitro VN7-591G, the bios version is v1.15 the latest off of the support page. I'm having a problem configuring the bios to boot straight from an M.2 SSD drive. I have a feeling that this is a bug in the bios because phone support wasn't able to fix this problem - ticket support # ***. I've also read about people having the same issue that I have. Here's my setup:
This laptop came with a 1TB 2.5" HDD. I then installed a Crucial 275GB M.2 SSD to the M.2 slot and cloned the 1TB 2.5" HDD to it. I then partitioned the 1TB HDD Windows 10 installation to the same size as the Crucial drive to keep as an internal backup of the OS, and partitioned the rest of the 1TB hard drive to use as storage. So, I want to use the M.2 SSD as my boot/system drive and use the second storage partition of the 1TB hard drive as well, then keep the first partition of the M.2 SSD as a backup that I can boot from if needed or clone to another M.2 SSD if the one I have fails.
So, in the v1.15 bios, I choose UEFI and set the boot order to have the Crucial M.2 SSD first in the list. The laptop will not boot the M.2 SSD first directly from the bios no matter what I do, I've tried every setting, including restoring defaults and restoring boot defaults. If I hold F12 down on startup and select the Crucial M.2 SSD drive it boots from the M.2 SSD as it should and loads windows off of the M.2 SSD like it's supposed to. So, the bios won't correctly boot off the M.2 SSD drive correctly even if it's listed first in the Boot Priority Order. If I have a bootable USB flash drive connected, and put that first in the boot priority order list in the bios, the laptop will boot to the USB flash drive correctly.
When I enable F12 boot manager in the bios, and use that on startup by holding F12 and select the M.2 SSD drive, it boots from from the M.2 SSD drive like it's supposed to. There's nothing wrong with the M.2 SSD drive or the windows 10 installation on it as it boots fine using the F12 boot manager.
My problem is that the bios isn't booting to the M.2 SSD correctly when it's set up to do so, it still boots from the 2.5" HDD even though the M.2 SSD drive is the first in the priority list.
At this point I think it's a bug with the bios/laptop not properly booting from the M.2 slot even when an M.2 SSD drive is selected as being first in the boot priority order.
Hopefully I can get some feedback/help for this problem from Acer? Thank you.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]