New Acer Aspire VN7-792G-7206 won't come out of sleep mode

Jeffy141
Jeffy141 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hello,

 

I just got the laptop...It wont come out of sleep mode like 90% of the time.
My laptop is the Acer V 17 Nitro: VN7-792G7206
Part number: NXG6TEM015
I updated the bios and all drivers. I turned off hybernation and Fast boot. 
Please help.

Also, when I reboot I get an error message from the bios saying: "Default boot device missing or boot failed" then I click enter and I see the TOSHIBA HDD and I press enter to boot from it but it fails....
I then have to reboot again the laptop and it boots normally.

This is super annoying.
Could this be the Hard Drive that is faulty? Or is it software related?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    This could be either but normally if the system will not boot it generally means a bad drive. We would recommend it be checked by the Acer service location for your region. Please contact Acer support for assistance from the contact link here:

    https://www.acer.com/worldwide/