motherboard problem

gmb13155
gmb13155 Member Posts: 3 New User
edited March 2023 in 2017 Archives

Hi,

I have a VN7 - 791G. I wasn't using my laptop for about 2 weeks, tried switching it on and the screen just remained black. The only thing that happened was that the keyboard lit up and that was it. I tried connecting the laptop to a tv with a hdmi cable - nothing happened. I spoke with the service support and they suggested to reboot the battery (in case there is a kinetic energy build-up) but that did not help. Can this problem be from the motherboard or loose connection with the screen? Anyone that had similar problem, please help. The laptop is still under warranty up till August this year.

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