Acer Aspire E17 Shared video memory issue (ES1-711-P3N9)

PeterQ

Hi,

 

bought my new laptop with 4Gb RAM and thought that it will be sufficient for net surfing and office work but there's a serious problem: The system reserves more than 2Gb as shared video memory and the remaining 1.9Gb is enough for nothing.. Tried with Windows 10 and Windows 7 as well but the issue is the same and both systems struggle.

 

Unfortunately, there's no option in BIOS to change the amount of shared video memory. It's a quite limited BIOS interface in fact with no advanced options.

 

If there's a way to reduce the amount of shared video, please let me know. 2Gb for the integrated Intel HD graphics is unreasonable in my view and therefore this config is almost useless

 

Thanks for any help in advance,

 

Peter from Hungary

brummyfan2

Hi,

Yes, you can replace the memory module without damging anything inside but it's better to check with local Acer service centre as the warranty differs for different countries:https://www.acer.com/ac/hu/HU/content/support it's not difficult, if you allocate enough time and remove the back cover carefully, you won't have any problems. It may be the memory module is not seated properly or has become loose.

Yes, you need 64bit OS to see the benefit of more RAM than 4GB.

brummyfan2

Hi,

I don't think you can adjust the amount of shared memory, could you please post the snip of your task manager Performance tab showing Memory usage.

PeterQ

Hi,

 

thanks for the quick response

 

Here you can see some screenshots. Sorry it's in Hungarian, but I highlighted and translated the most important parts.

 

But if you say it's unchangeable, then the only option is to buy some additional memory. I mean to change it, because there's only one single slot

 

Then my last question would be; whether I'm allowed to change the memory module without loosing the guarantee?

 

Cheers,

Peter

brummyfan2

Hi,

Yes, you can replace the memory module without damging anything inside but it's better to check with local Acer service centre as the warranty differs for different countries:https://www.acer.com/ac/hu/HU/content/support it's not difficult, if you allocate enough time and remove the back cover carefully, you won't have any problems. It may be the memory module is not seated properly or has become loose.

Yes, you need 64bit OS to see the benefit of more RAM than 4GB.

vtold

I am interesting with one thing: is it possible, 32 bit Windows can see more than 4GB of RAM?

brummyfan2

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vtold wrote:

I am interesting with one thing: is it possible, 32 bit Windows can see more than 4GB of RAM?

---

Hi,

Yes, you are right, well spotted

PeterQ

Oh yes, the 64 bit verison.. Jesus I need to install a new Windows again... did it 3x in a week

But thanks a lot for your help, now it's clear what to do!

 

Happy new year guys,

Peter

vtold

Happy new year to you too,

Windows loves when reinstaling it