what is acernidus & how do I get rid of the message that keeps coming up on my phone?

ajteetime
ajteetime Member Posts: 6 New User
edited March 2023 in 2016 Archives

 I keep getting a message on my acer Liquid Z630 smartphone that AcerNidus has stopped . How do I get rid of this as it is very irritating?

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    AcerNidus is an application that will collect bug/crashes of your system and send it to Acer servers.

     

    You can't stop or disable, since i'ts a system application but you can try to clear data and cache.

    settings/apps - tap on the 3 dots on the upper right of screen, tap on Show system, scroll to Acer nidus, tap it, tap on storage and clear data and cache

    I'm not an Acer employee.
  • ajteetime
    ajteetime Member Posts: 6 New User

    I tried but when I tap the 3 dots in Settings/Apps I get 2 options only:

    Sort by size and Reset app preferences. There is no Show system that I can scroll to Acer nidus with. Acer nidus doesn't show up anywhere in my apps.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you swap the screen to left and check if ALL tab appears?

    I'm not an Acer employee.
  • ajteetime
    ajteetime Member Posts: 6 New User

    Yes I can do that. Then what is the next step?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Check if in ALL tab, Acer nidus is visible and do what i wrote in my past post.
    I'm not an Acer employee.
  • ajteetime
    ajteetime Member Posts: 6 New User

    Acer Nidus app is visible but when I clic on the 3 dots I still get the same 2 options: Sort by size and Reset app preferences. Do I need to clic open the Acer Nidus app itself to do something?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    tap on Nidus app and then check if you can clear data and cache.

    I'm not an Acer employee.
  • ajteetime
    ajteetime Member Posts: 6 New User

    Okay, did that. Hope it does the trick or is there a further step(s)?

    ?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    no other steps.

    I'm not an Acer employee.
  • ajteetime
    ajteetime Member Posts: 6 New User

    Thanks for your time IronFly. It seems to have solved the problem.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.