E5-551G overheating and black screen

shanem2016

Hi guys, I recently brought a Acer Aspire E5-551G laptop, and it has been overheating and turning off. When i try to turn it back on, there is no display and just a black screen. I can hear the fan spinning but still there is only a black screen. I do not play games or do not run visually demanding tasks so i dont know what the problem is. The specifications of the laptop are a AMD quad-core FX-7500 processor and AMD Radeon R7 2gb Vram. I checked the temperature of the CPU and GPU, the CPU is running at 22 degrees and the GPU is running at 50 degrees. I looked this up and it says it running at normal temperature.  Can someone tell me why this is happening and a solution to fix it?. How do i go about getting a acer technician to fix it? i just brought the laptop aswell so it is in good condition.

brummyfan2

Hi,

It could be a manufacturing fault, I would return it for a replacement or refund from the retailer if possible, on the other hand get in touch with Acer Customer service in your region:https://www.acer.com/ac/en/AU/content/contacts