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When a person comes in puts in the S/N the SNID the model number and is told none of those are found. It makes a person agravated. Then to top it off you try to contact support and the is NO way to do it besides calling. I would imagine they will charge so much per minute to say it is out of warrenty so... in the long run go buy an HP a DELL a chromebook anything that doesnt have a company doiung everything it can to not help so that you give up. I know its out of warrenty it was mfg 08/29/2009. But dont just do away with the bios and driver downloads to safe an infintisimal amount of space on your website. Never again willI work on an emachine needs a new hard drive and the software