New Z35 and crashes, while using g-sync

babsack
babsack Member Posts: 5 New User
in 2016 Archives

Hi,

 

yesterday I got my brandnew Z35. Really great monitor.

My problem is, that my pc crashes, as soon as I play several minutes FIFA 2017 or Far Cry 3.

It comes down to g-sync. As soon as I disable g-sync, the games run fine. I use a geforce 1070.

My pc is brandnew. I bought it 3 weeks ago. Its runnung windows 10.

I had some older nvidia drivers in use. Then I updated to the newest version 376.33 - it did not help.

It seems, that I need to return the monitor.

Except you have an idea, what to do.

Anyone an idea?

The monitor is running at 144 hz. I tested it running with 100 hz. Did not help.

Best Answer

  • babsack
    babsack Member Posts: 5 New User
    Answer ✓

    Hi,

     

    I just had my old monitor without g-sync switched to the pc and I had the freezing of the game.

    So I was wrong. G-Sync is not the reason for the freezing.

    It must be something different.

     

    Regards

Answers

  • babsack
    babsack Member Posts: 5 New User

    Hi,

     

    I want to be more precise.

    First it freezes. With the last sound of the game as "beeeeep".

    Then the pc does a reboot.

     

    With other games like rocket league or world of warships, I don't have this problem.

     

    Anyone an ideas? Sounds like a device driver issue.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • babsack
    babsack Member Posts: 5 New User

    Hi,

     

    thx for your advice. I ran the tool. Here the results:

     

    On Sun 25.12.2016 16:20:03 your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFFE104D4B0D028)
    Bugcheck code: 0x124 (0x0, 0xFFFFE104D4B0D028, 0xF2000000, 0x10014)
    Error: WHEA_UNCORRECTABLE_ERROR
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
    A third party driver was identified as the probable root cause of this system error.
    Google query: WHEA_UNCORRECTABLE_ERROR



    On Sun 25.12.2016 15:41:50 your computer crashed
    crash dump file: C:\Windows\Minidump\122516-21843-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x3627F)
    Bugcheck code: 0x124 (0x0, 0xFFFFB005146F9028, 0xB2000000, 0x10014)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    I think the result is not really helpful.

    Or is it really a hardware error? An hardware error in the gsync-module of the monitor?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Bugcheck code: 0x124 

    it's a CPU stop system, so you need to narrow a few things:

    1) no overclocked CPU (check if voltages, clock and timings are correct)

    2) uninstall any software that can set or change parameters mentioned at point 1

    3) check temperatures 

    4) check ram for errors

    http://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7

    5) double check that all your drivers are updated

     

    99,99% is not a monitor issue.

    I'm not an Acer employee.
  • babsack
    babsack Member Posts: 5 New User

    Hi,

     

    thx for your ideas.

    But like I said - when I disable g-sync, the games run fine. So it must be g-sync.

     

    Yesterady I read, that switching v-sync globally off and letting the application control the maximum fps, should help.

    So I modified accordingly the settings in the nvidida system control panel.

     

    And indeed, yesterday evening I had no freeze. But I could only play for half an hour. So it wasn't really a test.

    Today I will test more.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, keep us informed.

    I'm not an Acer employee.
  • babsack
    babsack Member Posts: 5 New User
    Answer ✓

    Hi,

     

    I just had my old monitor without g-sync switched to the pc and I had the freezing of the game.

    So I was wrong. G-Sync is not the reason for the freezing.

    It must be something different.

     

    Regards

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