Heavily muted voice on headset [Windows 10, Extensa 2510g, Realtek HD Audio]

sethstha
sethstha Member Posts: 1 New User

I will try to keep it simple and clean.

 

Hardware

Model: Acer Extensa 2510G
Bios: 1.3

 

In Short 
From last 4 months. I can no longer hear voice on my headset only background music is there the voice is heavily muted. Only little portion i can hear.


Sound plays normal on speaker and output with 2 poles on audio jack but headset or headphone with 3 poles or 4 are not working.

 

So when it started

I am not sure when this happened but i think after upgrading my bios to 1.3. Caused this problem. While i upgraded to windows 10 everything was fine.

While 2 pole jack is working i think Realtek audio manager is not changing it's output as i select heatset on output selection popup.

 

So what i basically did to solve is:

  • Installed latest driver of Realtek HD audio
  • Reinstalled windows 10 completely
  • Changed output selection to speaker to heatset to speaker
  • Checked with diffrent headset and headphones (headset is not broken)
  • Checked with 2 pole jack speaker which works fine (even when realtek driver is not installed)
  • Even brought it to acer hardware support, everything inside seems fine
  • Checked if karoake mode is enabled(it is disabled by default)

Temporary fix

While i found temporary fix pushing audio channel manager to completely left or right fixes the problem. But the audio becomes no sterio and no more virtualization.

It will be easy if anyone could find a problem with the above explanation

Thank you