Acer Aspire E5-571-35LV shut down problem

AmalkaAri

I have a Acer Aspire E5-571-35LV laptop, it came with Windows 8. I downgraded to Windows 7 and again upgraded to Windows 10 recently. Also I had to convert its HDD from GPT to MBR and again to GPT (because W7 doesn't support GPT) and also I changed boot from UEFI to Legacy and currently again UEFI. I converted my HDD type to GPT using 3rd party software without formatting it.

I'm having this issue when shutting down and sometimes putting this to sleep. It happens with Fast startup (hiberboot). After shutting down the screen goes black and blue indicator light remains the same. Some times it turn off after a while, but sometimes it says on. One day it had turned on overnight, I full charged it before shutting down but in the morning battery was low. Sometimes when I put this to sleep the blue indicator light stays and when I want to wake up the device I have to press power button till blue indicator light turn off and power up again.

 

I use that press and hold power button method for most of time when blue indicator light stays more than 5 minutes. I updated the BIOS (v1.32 latest in drivers page).

What is this problem? 

Any solution?

JordanB

 

 

Your computer is Haswell-ULT.  Most Acer Haswell-ULT models require that you use the Windows 8.1 Intel Management Engine interface driver.  But your E5-571 received an ME code update, and if you have the latest BIOS 1.32, it was my understanding that you could use the Windows 10 ME driver that Windows gives you.  I could be wrong.

 

I don't have an E5-571, but the first thing that I would do is backup my important personal files, wipe the drive with diskpart clean and re-install Windows 10 using the link below as a guide. 

 

http://community.acer.com/t5/V-and-VN-Series-Laptops/Acer-Aspire-V3-772-Windows-8-1-clean-install/td-p/449512

 

If that didn't work you may have to use the Windows 8.1 Intel MEI driver.

 

As you can see in the link below, the latest BIOS resolved his problem.  He didn't have to use the Windows 8.1 ME driver. (I don't think he used the Windows 8.1 MEI driver, but I could be wrong, he might have been using the Windows 8.1 Intel MEI driver----I forgot to ask him what driver version he was using).

 

http://community.acer.com/t5/E-F-and-M-Series-Laptops/Laptop-won-t-shutdown-or-sleep/m-p/459571#M10872

 

https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-1-5M-for-Intel-NUC

 

I guess you should post what Intel Management Engine interface driver that you're currently using.  You'll find that in Device Manager.

 

Also, I'm not going to lie to you, I would never use a third party tool to convert to GPT.  I've got a feeling that if you backup your important personal files, and clean install Windows, it will resolve your problem.

JordanB

 

 

Your computer is Haswell-ULT.  Most Acer Haswell-ULT models require that you use the Windows 8.1 Intel Management Engine interface driver.  But your E5-571 received an ME code update, and if you have the latest BIOS 1.32, it was my understanding that you could use the Windows 10 ME driver that Windows gives you.  I could be wrong.

 

I don't have an E5-571, but the first thing that I would do is backup my important personal files, wipe the drive with diskpart clean and re-install Windows 10 using the link below as a guide. 

 

http://community.acer.com/t5/V-and-VN-Series-Laptops/Acer-Aspire-V3-772-Windows-8-1-clean-install/td-p/449512

 

If that didn't work you may have to use the Windows 8.1 Intel MEI driver.

 

As you can see in the link below, the latest BIOS resolved his problem.  He didn't have to use the Windows 8.1 ME driver. (I don't think he used the Windows 8.1 MEI driver, but I could be wrong, he might have been using the Windows 8.1 Intel MEI driver----I forgot to ask him what driver version he was using).

 

http://community.acer.com/t5/E-F-and-M-Series-Laptops/Laptop-won-t-shutdown-or-sleep/m-p/459571#M10872

 

https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-1-5M-for-Intel-NUC

 

I guess you should post what Intel Management Engine interface driver that you're currently using.  You'll find that in Device Manager.

 

Also, I'm not going to lie to you, I would never use a third party tool to convert to GPT.  I've got a feeling that if you backup your important personal files, and clean install Windows, it will resolve your problem.

JordanB

 

 

I should point out that Acer calls the Windows 8.1 Intel Management Engine Interface driver...."Turbo Boost Driver"

 

https://www.acer.com/ac/en/US/content/support-product/5344?b=1

 

They're the same thing.

AmalkaAri

I manually updated all driver softwares, also installed Intel Turbo Boost Driver.

In the Windows installation, I deleted and formatted the system partition and didn't format other partition because I didn't had any backup HDD. After formatting there was a message saying HDD must be on GPT, so I took my laptop HDD and plugged it to a desktop and converted using 3rd party software because other methods would format format my other partition.

 

Will this full clean Windows installation fix this problem?

JordanB

 

 

Go to acer driver website and download/install the Windows 8.1 driver below.

 

 

https://www.acer.com/ac/en/US/content/support-product/5344?b=1