video card stop working after AMD catalyst download

carlos8
carlos8 Member Posts: 37

Tinkerer

hi, After windows 7 fresh install i tryed to download AMD 15.7.1 catalyst for my video card HD6450. During the install the monitor whent black and sound like when a USB is connected. Forced shutdown and used the factory video and worked, made a system restore succesfully but the video card still not working. Is there a posibility that my video card went bad?

 

Thanks

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If you have done a factory restore using the Acer OEM operating system then it sounds like a hardware problem requiring repair. If you are not installing the Acer version of Windows, we would recommend you install that first before sending to repair. This way you can eliminate software as the problem if it's running the original Acer version of Windows. Please contact Acer support from info posted here:

     

    https://www.acer.com/ac/en/US/content/service-contact

  • carlos8
    carlos8 Member Posts: 37

    Tinkerer

    Well, After the restore the machine was like freshly windows installed. Therfore the HD6450 video card had not driver. Installed the driver and problem solved.