E5-575T: Trackpad use causes crackling when listening to music through speakers

goldboi3

When I use the trackpad while I am listening to music it causes crackling. I have a wireless mouse and it doesn't crack like the trackpad.

I unplugged the dongle and tried other players, but the same thing happens. I am using the latest Realtek drivers. I might try reverting to a previous version, but I will try that later. Disabling True Harmony works, but I want to keep it on obviously.

I just reinstalled the latest chip set drivers. It has lowered the crackling yet I can still here it and I tried changing the audio bitrate, and still getting crackles.

Please help.


Windows 10 64x
8Gb ram
Intel 520

Mary-Acer

This sounds like a touchpad issue, either with the touchpad or perhaps a connection to it. We would recommend it be checked by our authorized repair depot. Please contact Acer support from the contact info posted here:

 

https://www.acer.com/ac/en/CA/content/service-contact