Switch Alpha 12 Camera problem

keynerajs93
keynerajs93 Member Posts: 8

Tinkerer

edited November 2023 in 2019 Archives

Hello, I have this problem with the Main camera, as you can see the white balance and the focus are not working. I tried reinstalling the intel camera driver but nothing happens.

 

Capture.jpg

 

The front camera works great (Realtek camera)

cap02.jpg

 

 I have Windows 10 Aniversary Update.

 

 

 

Answers

  • Mike16
    Mike16 Member Posts: 2 New User

    I am having this same issue.  Has anyone found a solution?

  • keynerajs93
    keynerajs93 Member Posts: 8

    Tinkerer

    Hello, I solved this problem. These are the steps:

    Update the camera app in windows store to the last version.

     

    Disconnect from internet

     

    Uninstall these drivers and check the option "delete the driver software for this device":

    Intel(R) CSI2 Host Controller
    Camera Sensor OV5670
    Intel(R) Imaging Signal Processor 2500
    Intel(R) AVStream Camera 2500
    Intel(R) Control Logic

     

    Restart

     

    Install this driver: 

    Camera_Intel_30.10154.6822.219_W10x64_A from Acer (Google it, Acer deleted this version from drivers for Switch Alpha 12)

     

    Restart

     

    Install this driver:

    Camera_Intel_30.10586.7035.1976_W10x64_A from Acer (This version is available in drivers for Swtich Alpha 12)

     

    That`s all

  • Mike16
    Mike16 Member Posts: 2 New User

    Thank you!

  • kohjs
    kohjs Member Posts: 3 New User
    I wonder if the same process will apply to Switch 5 which is quite similar to Switch Alpha 9 ie deleting the drivers for the five items and reinstalling the correct drivers for the cameras.
  • Community
    Community Member Posts: 1 New User
    unfortunelly dont work on my Switch Alpha 12 ( SA5-271-75UX )

    any Suggestion? Plz help.
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    What specific problem are you having with your Switch Alpha 12 camera? You typically see the lower resolution images when working in low light.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JO_HERI89
    JO_HERI89 Member Posts: 3 New User
    front camera of my switch alpha 12 problem.. no image displayed.. 

  • JO_HERI89
    JO_HERI89 Member Posts: 3 New User
    please help me
  • MohamedAtia
    MohamedAtia Member Posts: 1 New User
    JO_HERI89 said:
    please help me
    I have the same front-facing camera problem too. It does not display any images. I tried to update drivers from Device Manager but it says the drivers are up-to-date already. Very frustrating for a new device. Any help is very much appreciated.
  • keynerajs93
    keynerajs93 Member Posts: 8

    Tinkerer

    I'm going to format my Switch Alpha 12 to install the lastest Windows 10. I'll take the opportunity to record the installation of Windows and the drivers and upload it to YouTube so you can have a little guide. I will do it in the course of this week.