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Left Ctrl-Alt-Shift-S not working in Photoshop (but RIGHT Ctrl works)

Member Posts: 9 New User
edited November 2023 in 2018 Archives

So I just got my Acer Predator 15, and set it up and it has been pretty good so far, but while working in Photoshop, I wanted to use the common keyboard shortcut "Ctrl-Alt-Shft-S" to export an image.  And it did nothing.  But when I use the RIGHT Ctrl instead of the LEFT Ctrl, it works.

 

Any ideas on why this is? It's going to drive me nuts since I have 18 years of muscle memory using the LEFT Ctrl for this shortcut.

 

Thanks!

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Answers

  • ACE Posts: 18,413 Trailblazer

    Have you checked if left Ctrl works with other keys combinations?

     

    like

    Ctrl - a

    Ctrl - x

     

    and so on

     

    you can also check with an online keyboard test:

    http://en.key-test.ru/

    I'm not an Acer employee.
  • Member Posts: 9 New User
    Yea, left Ctrl works totally fine otherwise. Just not with a 4-key combination
  • Member Posts: 9 New User

    Actually, when looking at the online keyboard test, it seems to work with Left Ctrl-Alt-Shift-[letter] EXCEPT the S key.

     

    Any ideas??

  • ACE Posts: 18,413 Trailblazer

    so 4 keys works but not using "s"

     

    can you please try using an external USB keyboard?

     

    apart an hardware issue, i can't think to any other issue to be honest; neither a keyboard controller issue; if your device is under warranty, i would give a call to Acer support service (not sure they will be able to help you without sending the laptop)

    I'm not an Acer employee.
  • Member Posts: 9 New User

    yea but using the RIGHT Ctrl (+ Shift + Alt) works on ALL keys, including the S key.  So I can't see how it's a hardware issue.....?

    My laptop arrived YESTERDAY so it's still under warranty......

  • Member Posts: 9 New User

    Playing around a bit with that website, and trying different key combinations, it looks like it's actually Left Ctrl+Alt+S that doesn't work.

    Could it be that THAT combination hotkey is mapped to something else by default with the Predator??

  • ACE Posts: 18,413 Trailblazer
    Can be an Acer software preventing this combination but i can' figure out which one.
    I'm not an Acer employee.
  • Member Posts: 9 New User

    Argh! Well, I do appreciate your help.

    I'm trying to think of any other software I have that would need Ctrl+Alt+S.....

  • ACE Posts: 18,413 Trailblazer

    to narrow a little, you can try a live USB Ubuntu drive and check if your keyboards works or not (using the same keyboard test website).

     

    download the x64 version and use Rufus to create a bootable USB flash drive, using the same settings as on Rufus website screenshot.

    I'm not an Acer employee.
  • Member Posts: 9 New User

    Errrmmm that seems a bit above my comfort level, lol

  • ACE Posts: 18,413 Trailblazer

    ok, no problem Smiley Happy

     

    at this point, i would contact the Acer support service.

    I'm not an Acer employee.
  • Member Posts: 9 New User

    Yea I guess I'll have to do that. Thanks for your help!  

  • ACE Posts: 18,413 Trailblazer
    You welcome.
    I'm not an Acer employee.
  • Member Posts: 1 New User
    Hi guys, sorry to bring this up again, but I'm in the same situation. Do you have a solution? 
  • Member Posts: 460 Seasoned Practitioner WiFi Icon
    There may be a capacity of left ctrl 
  • ACE Posts: 2,868 Pathfinder
    edited July 2018
    I used SHIFT + CTRL + ALT + S instead of starting with CTRL.

    Tried via external + laptop keyboard - both worked... when I used SHIFT first.

    Edit: ALT CTRL SHIFT S too worked.

    Model: G3-572



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