Acers version of Restore vs Refresh

Dougj

I have a wierd problem with my Acer Aspire M5-481T-6820 laptop running windows 7 Home premium.  Over the last few weeks my system will not fully load any program that contains forms and fields.  I have several programs that should load forms.  The form fields load but none of the field title text or the options within the fields.  Other prgrams like the acer eRecovery Management console do the same thing.  The base of the program loads but there are no words so its tough to know what the fields say.  If I get lucky and click the right box eventually the correct option may load.

 

This started around Nov 9 2016 and I have unistalled anything that was installed anywhere close to that.  I have also run full system scans and updated all windows but still this occurs.  Any thoughts on what coudl cause this?

 

In a system with a o/s CD I would simply run a windows refresh over the curent system and reload o/s files, leaving my system intact from an application point of view.  I am however not sure, from the wording, that the Acer eRecovery refresh option (which I can get to on started up from ALT + F10) will refresh the o/s and leave my programs installed.  It appears to suggest all it will do is backup my data to a folder and recreate the o/s.  Is this a correct read of the process?  This device is critical to my livlihood so if I can fix the problem without a rebuild that is the best course.

 

Thanks D.

brummyfan2

This link will provide answers for your questions:http://acer.custhelp.com/app/answers/detail/a_id/12869/~/how-do-i-restore-my-computer-using-the-erecovery-management-program%3F

Dougj

 

 

Thank sso much for the response but I have already viewed that video and it still does not answer my question.  It is too vague.

 

Basically if I use option 2 do I have to reinstall all my apps and restore data that eRecovery backed up to the C:\backup folder  (for example My documents) ?

 

Doug

brummyfan2

I can not confirm that as I have done eRecovery to a factory state(it's a clean install and wipes everything) once in a Vista system, I would suggest you to backup your hard drive image to an external hard drive using Macrium reflect Free program, create a recovery disk with that program and do the eRecovery, if you have lost any of your important docs, you can revert back to the original image. You could also consider other repair methods with tutorials from this forum:http://www.sevenforums.com/tutorials/3413-repair-install.html

For your info:http://www.macrium.com/webtutorial/tutorial.asp