Acer R14, WHEA error but only when plugged in and charging

MirTemporal
MirTemporal Member Posts: 2 New User

Hi,

 

I'm having a major issue with my R3-471t Acer laptop.

When the laptop is plugged in and charging, I can use it for a short while before I get a blue screen telling me about a WHEA error.  This happens faster when I try to play a game or use the internet.  When my laptop is unplugged and running on battery, this never happens.

This laptop is unmodified.  I have never overclocked anything or swapped out any hardware.

 

I am running Windows 10.  I have tried all of the following:

Updating Drivers/Windows Update

Windows Defender Scans/Virus Scans (no virus/malware)

Updating BIOS

Replacing my laptop charger

"Reset this PC" in the Windows 10 Recovery Options

 

I'm stumped.  I have no clue what I should do next.  I don't know if I need to replace hardware, update something, or install something.  I don't even know how to locate the specfic issue.  I've gone through many tutorials I've found through Google Search or YouTube but none of them have brought me any closer to fixing this problem.

 

I would sincerely appreciate some help.

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

     

     

     

    You could take it to a computer repair shop.

     

    Or continue reading at your own peril.  Smiley Happy

     

     

    Backup your important personal files.

     

    You can try to reset your PC to factory condition by using the ALT + F10 method, or use your original USB recovery drive, or order your Acer OEM recovery media from the Acer Store.

     

    If the problem still occurs when the PC is factory condition, then it's probably a hardware problem.

     

    You can check your AC charger and make sure you have the correct charger.  You can purchase an AC charger from Acer Store or Acer Parts Dept.

     

     

    Here's the list of AC chargers for your computer model R3-471T.

     

    471t.PNG

     

    http://store.acer.com/store/aceramer/html/pbPage.globalStoreSelector/ThemeID.35703000

     

    https://store.acer.com/en-us/extended/recovery/

     

    https://www.youtube.com/user/AcerAmericaService/videos

     

     

    I'm not an Acer employee.
  • MirTemporal
    MirTemporal Member Posts: 2 New User
    Just wanted to update on the situation.

    I've tried JordanB's suggestion but still no dice.

    The charger I'm using seems to be the right model, too.

    I took it to a repair shop and they concluded that the motherboard would be faulty which bothers me since I have not fiddled with any of the hardware.
    shortk
    Is the lifespan of this laptop supposed to be short? Is this a known issue?