My Acer Aspire Switch 10 will not boot past my Microsoft sign in

bip1949

Hello,

My Switch 10 is used mostly for travel and had been inactive for many months (shut down and stored).  When I turned it on , it allows me to enter my Microsoft Password and opens to the screen with my background picture.  If I try to click on any area, Windows or internet connection, it just hangs and keeps refreshing the background picture every couple of seconds.  It allows me to use the Windows key +R command and the message is the following.

 

"UseWindows installation disk, restart computer and choose Repair Computer.

     \EF\Microsoft\Boot\BCD

     Status 0xc0000185

 

The Boot Configuration Data for your PC is missing or contains errors."

 

I do not have an installation disk as the computer does not have a disk drive and only a micro USB port which I only now have found an adaptor for on Amazon.

 

Please advise.  Thank you. 

 

  3 hours later

PS Accessed BIOS and F12 menu. Chose Enable.  Made no difference.

Mary-Acer

There may be a corruption in the operating system which you will need to restore the system to factory configurations. If this doesn't resolve the issue, the system will need repair. If you did not create the USB recovery back up you can purchase it at the online Acer store at store.acer.com. Click the link for eRecovery at the top of the page and enter in the SNID or serial number, then click Submit to get the price information. 

bip1949

Final update on the No Boot problem, which I see in this community seems to be a big problem with the number of posts similar to my original post. 

This is an email I sent to Acer which they responded to, but basically just sent me back to this community.  They won't really answer the problem.

 

"Dear technical staff at Acer,

I own an Acer Aspire Switch 10.  I like its convenient size for travel and have used the USB drive to transfer pictures when travelling as the hard drive is small.  I had not used it in a while as I had not travelled in a time.  When I turned it on to get it ready for travel, it would not start up, only spin and hang.  It kept telling me the boot file was missing.  I tried all sorts of repairs suggested on the Acer site to get Windows to open to no avail, so I bit the bullet and paid the $50 for the Recovery disk.  And yes, it must have been the correct USB as I gave you my serial number, model number and everything else you had requested.  That was a waste of money!  Everything went along really well til the programme told me it was just about finished and to "Please wait a moment".  Many moments passed, about an hour's worth of moments, when it finally in the background told me the recovery had failed. 

 

More dollars were spent at Staples to get it to work again by reinstalling windows....$168 including tax.  So I was determined to make a recovery disk myself this time in order to be prepared for the next possible fail.  I researched what size of USB I needed as the laptop does not have a DVD drive.  So another $54 for a verbatim 64 GB Usb.  After repeated unsuccessful attempts to get the Recovery Programme to transfer to the USB, I phoned the technician who had repaired it at Staples to ask for suggestions.  He told me to look at the USB drive on the laptop and to tell him if it was blue inside.  The answer was yes, so he told me that it was a 3.0 USB drive, the latest in USB technology.  Unfortunately, he said the technology of the Recovery programme put out by any computer manufacturer was not compatible with the technology of the USB drive.  Perhaps some research and development in that area is further required.

 

 

So, being a determined person, I thought that I could perhaps create the recovery programme on a micro SD card.  So I spent another $25 on a 32GB SDHC card.  I placed it into the micro SD slot on the laptop and started to download the recovery programme.  The laptop would not recognize it and said the Recovery programme had failed.  The SD card came with a USB adaptor so I tried repeatedly to get the computer to recognize it.  Many times I got the same message....the Recovery programme has failed.  On about the fifth attempt, the programme started to load to the SD card.  As I write this, it is still loading.  My only hope is that it completes itself!  It is about halfway to 'copying the system'.

 

So all in all, I have spent just under $300.00 ($297.00) trying to recover the system and then to back it up.  

My only hope is to recover at least a small portion of the money spent by requesting a refund for the Recovery USB bought from Acer which did not work and replace my missing boot file. 

 

Thank you for your time and consideration."

 

My advice....don't really look for answers here.  I tried all of the suggestions before I spent all that money and none of them worked.  Windows had to be reinstalled.  Staples called it "legacy repair".