Recently got the Acer Aspire ES1-571, but it won't format or burn to disc

Bridgitte
Bridgitte Member Posts: 1 New User

With the DVD RW (D) Drive, it will play music & other discs with info already on it, but the drive won't allow me to format any blank discs or to burn photo's or save written work on to any disc. The programming does appear to be set to allow burning, & I've called Acer, but it's going to cost money I haven't got for something that should automatically work on this laptop.  Any idea's/help to sort this out would be appreciated, thanks.