No star icon available to add a speed dial tile on Acer Z630 smartphone

ronald_wouters

Hi all,

 

in the Acer Tutorial available on my Z630 (android 5.1) smartphone it says :

"You can also assign contacts to SPEED DIAL by starring a contact" and also "Tap the contact you wish to star and tap the star icon in the upper right-hand corner"

 

My problem is : when I do what the tutorial says, there is no star icon available !

So how can I add contact so it appears as a "tile" on de speed dial tab ?

And why is there no star icon visible / available ?

 

Regards

Ronald Wouters

 

Jose-Acer

Hello Ronald,

 

I ran to get one of our Z630 phones and this is how I was able to do it.

 

 Click on the contact name that you wish to call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
The Star should be in the top right of the screen, next to the Edit icon.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Now you can tap and hold on the screen where you want to save the icon and choose Widgets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Select Direct Dial 1 x 1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

Select the Starred contact you wish to add to the icon.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You should be able to tap now on the icon to direct call.

ronald_wouters

Thank you for your detailed explanation. However, when I go to Contacts, All contacts and click on the contact I want, then as you can see in the screenshot below, there is no star icon next to the edit icon. That's the whole problem.

 

 

Regards

Ronald Wouters

 

IronFly

Can you please report your image version and build number?

 

settings/about phone - scroll down

 

is your phone updated (settings/about phone - system updates)?

are you application updated?

ronald_wouters

Hi the information you asked can be seen in the screenshot below.

When I go to settings/about phone - system updates and click on "check now" I get "No updates.  Your device is up to date".  I always update my apps when asked.  I tried going to Settings | Apps to do a manual update of "Contacts" if possible however I can't find "Contacts" in the list of apps.

 

 

If I can provide more info please let me know.

Regards,

Ronald Wouters

Belgium

IronFly

Would you mind try a factory reset? (backup all your personal data first)

it's a software issue and can be a cache or an update not correctly finished.

 

settings/backup & reset - factory data reset

ronald_wouters

Hi,  I have some good and some bad news :-)

 

Over the weekend I did a factory reset.  Afterwards the star icon was still missing for the contact I chose.

However, after some experimenting I did find the conditions that control whether the star icon is visible and I was finally able to see the star icon.

 

I observed that the star icon is visible after:

• adding a new "Phone contact"
• adding a new "Google" contact

The star icon is NOT visible after

• adding a new "USIM contact".

 

The star icon is also NOT visible for contacts that already existed in my google account or on my sim card when I first setup my phone, both initially and after the factory reset.

 

That apparently is a use case scenario that was not considered for the "Contacts" app I guess...

Maybe an update to the "Contacts" app is needed for this ?

I don't want to remove and add all existing contacts again just to get the star icon to show up.

 

Below are two screenshots, one with the options mentioned above for adding a contact and finally a screenshot with a star icon :-)

 

IronFly

this is an application bug on Z630 version, since on Zest Plus the star is available on all contacts (not sure on SIM but for sure on my google contacts list)