No star icon available to add a speed dial tile on Acer Z630 smartphone

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ronald_wouters
ronald_wouters Member Posts: 5 New User

Hi all,

 

in the Acer Tutorial available on my Z630 (android 5.1) smartphone it says :

"You can also assign contacts to SPEED DIAL by starring a contact" and also "Tap the contact you wish to star and tap the star icon in the upper right-hand corner"

 

My problem is : when I do what the tutorial says, there is no star icon available !

So how can I add contact so it appears as a "tile" on de speed dial tab ?

And why is there no star icon visible / available ?

 

Regards

Ronald Wouters

 

Answers

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,345 Community Administrator
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    Hello Ronald,

     

    I ran to get one of our Z630 phones and this is how I was able to do it.

     
    Screenshot_2009-12-31-18-09-43.png

     Click on the contact name that you wish to call.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     
    Screenshot_2009-12-31-18-09-57.pngThe Star should be in the top right of the screen, next to the Edit icon.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Screenshot_2009-12-31-18-10-15.png

    Now you can tap and hold on the screen where you want to save the icon and choose Widgets.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Screenshot_2009-12-31-18-10-23.png

    Select Direct Dial 1 x 1.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

      

     

     

    Screenshot_2009-12-31-18-10-31.png

    Select the Starred contact you wish to add to the icon.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Screenshot_2009-12-31-18-10-39.png

    You should be able to tap now on the icon to direct call.

  • ronald_wouters
    ronald_wouters Member Posts: 5 New User
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    Thank you for your detailed explanation. However, when I go to Contacts, All contacts and click on the contact I want, then as you can see in the screenshot below, there is no star icon next to the edit icon. That's the whole problem.

     

    Screenshot_2016-11-04-acerZ630AsGif.gif

     

    Regards

    Ronald Wouters

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Can you please report your image version and build number?

     

    settings/about phone - scroll down

     

    is your phone updated (settings/about phone - system updates)?

    are you application updated?

    I'm not an Acer employee.
  • ronald_wouters
    ronald_wouters Member Posts: 5 New User
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    Hi the information you asked can be seen in the screenshot below.

    When I go to settings/about phone - system updates and click on "check now" I get "No updates.  Your device is up to date".  I always update my apps when asked.  I tried going to Settings | Apps to do a manual update of "Contacts" if possible however I can't find "Contacts" in the list of apps.

     

    Screenshot_system.png_info.jpg

     

    If I can provide more info please let me know.

    Regards,

    Ronald Wouters

    Belgium

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    Would you mind try a factory reset? (backup all your personal data first)

    it's a software issue and can be a cache or an update not correctly finished.

     

    settings/backup & reset - factory data reset

    I'm not an Acer employee.
  • ronald_wouters
    ronald_wouters Member Posts: 5 New User
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    Hi,  I have some good and some bad news :-)

     

    Over the weekend I did a factory reset.  Afterwards the star icon was still missing for the contact I chose.

    However, after some experimenting I did find the conditions that control whether the star icon is visible and I was finally able to see the star icon.

     

    I observed that the star icon is visible after:

    • adding a new "Phone contact"
    • adding a new "Google" contact

    The star icon is NOT visible after

    • adding a new "USIM contact".

     

    The star icon is also NOT visible for contacts that already existed in my google account or on my sim card when I first setup my phone, both initially and after the factory reset.

     

    That apparently is a use case scenario that was not considered for the "Contacts" app I guess...

    Maybe an update to the "Contacts" app is needed for this ?

    I don't want to remove and add all existing contacts again just to get the star icon to show up.

     

    Below are two screenshots, one with the options mentioned above for adding a contact and finally a screenshot with a star icon :-)

    Screenshot_AcerZ630_Add_Contact.jpg

     

    Screenshot_AcerZ630_StarIconOK.jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    this is an application bug on Z630 version, since on Zest Plus the star is available on all contacts (not sure on SIM but for sure on my google contacts list)

    I'm not an Acer employee.